Freshdesk AI
Deliver smarter support with AI-powered automation
About Freshdesk AI
Freshdesk AI, powered by Freddy AI, is an intelligent customer support solution designed to enhance agent productivity and customer satisfaction. It offers features like AI-driven ticket triaging, sentiment analysis, automated responses, and multilingual support, enabling businesses to deliver efficient and personalized customer service.
Key Information
Freshdesk AI Key Features
AI-Powered Ticket Triage
Automatically categorizes, prioritizes, and assigns tickets based on content and sentiment.
Freddy AI Copilot
Provides real-time suggestions and automates routine tasks to assist support agents.
Multilingual Support
Translates customer queries and agent responses in real-time across multiple languages.
Automated Response Suggestions
Generates context-aware reply suggestions to expedite customer interactions.
Sentiment Analysis
Analyzes customer emotions to prioritize and route tickets effectively.
Knowledge Base Integration
Leverages existing help articles to provide instant answers to common queries.
Performance Analytics
Offers insights into agent performance and customer satisfaction metrics.
CRM Integration
Seamlessly integrates with CRM systems to provide a unified customer view.
Use Cases
- Automating ticket categorization and routing.
- Providing instant responses to common customer queries.
- Analyzing customer sentiment to prioritize support.
- Assisting agents with real-time reply suggestions.
Integrations
- Shopify
- Slack
- Microsoft Teams
- Zapier
- Freshsales
- Freshchat
- WhatsApp Business
- Facebook Messenger
- API
Freshdesk AI Pricing Plans
Growth
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- 5,000 collaborators included
- First 500 Freddy AI Agent sessions included (₹7,999 per 1,000 sessions thereafter)
- Freddy AI Copilot available at ₹2,399/agent/month (billed annually)
Pro
- Everything in Growth
- Advanced customizations
- Custom objects and reporting
- Different routing mechanisms
- 5,000 collaborators included
- First 500 Freddy AI Agent sessions included (₹7,999 per 1,000 sessions thereafter)
- Freddy AI Copilot included
- Freddy AI Insights (Beta) included
Pro + AI Copilot (Bundle)
- Everything in Pro
- Freddy AI Copilot included
Enterprise
- Everything in Pro
- Audit logs
- Approval workflows
- Skills-based routing
- Advanced security features
- 5,000 collaborators included
- First 500 Freddy AI Agent sessions included (₹7,999 per 1,000 sessions thereafter)
- Freddy AI Copilot available at ₹2,399/agent/month (billed annually)
- Freddy AI Insights (Beta) requires Freddy AI Copilot
Freshdesk AI Screenshots
Disclaimer
This research has been compiled from credible sources and validated by industry experts. We welcome your feedback — feel free to share it at —contact@tooljunction.io