About Balto
What is Balto?
Balto is an enterprise solution built for contact centers that want to scale high-quality conversations, reduce risks, and improve conversion and satisfaction. The platform listens to live calls, provides context-aware prompts and checklists, automates note taking and call scoring, flags compliance or QA issues, enables coaching in real time, and surfaces insights and trends to supervisors and leadership. With integrations across major CCaaS, CRM and softphone platforms (e.g., RingCentral, Zoom, Salesforce) and support for multilingual environments, Balto supports both sales and service use cases.
How to use Balto?
To use Balto, you can access their platform through their website. You'll need to sign up for an account and obtain API keys. The platform documentation provides details on how to make requests and integrate the models into your applications.
What Are the Key Features of Balto?