About Forethought
What is Forethought?
Launched in 2018, Forethought has built an AI-native, multi-agent architecture for customer experience operations. :contentReference[oaicite:0]{index=0} Its platform is trained on an organisation’s historical tickets and knowledge data, enabling ‘Autoflows’—reasoning workflows that take action, not simply respond. :contentReference[oaicite:1]{index=1} The platform supports omnichannel interactions (chat, voice, email, internal tools), ticket classification and prioritisation, full automation of routine issues, and real-time agent assistance. :contentReference[oaicite:2]{index=2} With integrations to major help-desks and CRMs, and enterprise-grade security/compliance, Forethought is used by high-growth SaaS, e-commerce, and support-driven organisations to scale support without scaling headcount. :contentReference[oaicite:3]{index=3}
How to use Forethought?
To use Forethought, you can access their platform through their website. You'll need to sign up for an account and obtain API keys. The platform documentation provides details on how to make requests and integrate the models into your applications.
What Are the Key Features of Forethought?