About Freshchat
What is Freshchat?
Freshchat by Freshworks is a customer engagement platform designed to provide seamless interactions across web, mobile, and social messaging apps. It blends live chat with AI-powered chatbots and automation workflows, enabling businesses to scale customer support and sales. With features like intent detection, automated routing, and multilingual support, Freshchat is particularly strong in smart automation and proactive engagement, making it ideal for businesses that want to reduce manual workload while improving response times.
How to use Freshchat?
To get started with Freshchat:
- Visit freshchat.com and sign up for free.
- Add the widget to your website or mobile app.
- Set up bots and routing rules for automation.
- Connect channels like WhatsApp, Messenger, and email.
- Upgrade to Growth, Pro, or Enterprise for advanced automation and integrations.
What Are the Key Features of Freshchat?
AI-Powered Bots
Automate customer conversations with intent detection and natural language processing.
Proactive Messaging
Engage visitors with triggered messages based on behavior and context.
Smart Routing
Automatically assign conversations to the right team or agent.
Multilingual Support
Communicate with customers in over 30 languages.
Omnichannel Integration
Unify conversations from WhatsApp, Messenger, web, mobile, and more.
Self-Service Tools
Provide automated FAQs and knowledge base suggestions.
How Are Businesses Actually Using Freshchat?
Freshchat Integrations
What You Need to Know About Freshchat?
Is Freshchat free?+
Yes, Freshchat has a free plan with basic chat features.
Does Freshchat integrate with WhatsApp?+
Yes, Freshchat supports WhatsApp, Messenger, and other messaging platforms.
Is Freshchat suitable for enterprise businesses?+
Yes, with the Enterprise plan, Freshchat offers advanced automation and security features.
Can Freshchat replace Freshdesk?+
Freshchat focuses on messaging and automation, while Freshdesk is a full help desk. They work best when integrated.