Genesys

Founded in 1990, Genesys is a global leader in contact centre and customer experience solutions, serving organisations in over 100 countries. :contentReference[oaicite:0]{index=0} Through its AI-Powered Experience Orchestration platform, Genesys enables companies to unify interactions across voice, chat, email, social media and messaging, orchestrate customer journeys, embed automation and AI, and deliver value to both customers and employees. :contentReference[oaicite:1]{index=1} The company supports both cloud-native and hybrid deployments, offers open APIs, integrations and an ecosystem of apps, and is positioned to help businesses innovate, scale, and simplify their CX operations. :contentReference[oaicite:2]{index=2}