Gladly

Gladly was founded to redefine customer service around human connection and context rather than case numbers. :contentReference[oaicite:0]{index=0} It brings together voice, chat, SMS, email and social channels into one continuous conversation view, allowing agents to reference past history and treat customers as people rather than tickets. :contentReference[oaicite:1]{index=1} Via its Customer AI capabilities and products like Gladly Sidekick (for automation/self-service) and Gladly Hero (for human-agent support), the platform helps brands scale while keeping the experience personal. :contentReference[oaicite:2]{index=2} Organizations using Gladly have realized high ROI, reduced handle times and increased customer satisfaction by shifting from fragmented legacy systems to “people-first” experiences. :contentReference[oaicite:3]{index=3}