About Help Scout
What is Help Scout?
Founded in 2011, Help Scout enables businesses to manage all customer communication across email, chat, and in-app messaging from a single collaborative inbox. The platform provides tools like Docs for creating self-service knowledge bases, Beacon for embedded support widgets, and AI features that draft, summarize, and optimize responses. Help Scout focuses on creating a human-centric support experience rather than a ticket-based system. It includes reporting, automation workflows, custom fields, and integrations with popular business tools. Help Scout serves over 12,000 customer-facing teams worldwide and is a certified B Corporation, reflecting its commitment to people-first values and sustainable business practices.
How to use Help Scout?
To use Help Scout, you can access their platform through their website. You'll need to sign up for an account and obtain API keys. The platform documentation provides details on how to make requests and integrate the models into your applications.
What Are the Key Features of Help Scout?