About Helpshift
What is Helpshift?
Helpshift, part of Keywords Studios (acquired December 2022) , enables large brands to deliver modern, messaging-first customer service experiences anywhere their users are — in mobile apps, on websites, gaming consoles or even XR devices. Its platform includes SDKs for iOS, Android, Unity, React Native, web and more; omnichannel messaging and chatbots; AI-driven self-service and knowledge base; analytics and real-time performance monitoring; secure and scalable architecture certified for enterprise compliance (ISO/IEC 27001, HIPAA, SOC2 Type II, GDPR, CCPA) The goal: seamless support journeys, higher CSAT, faster resolution, fewer human agent interventions and deep insight into customer interactions across devices and platforms.
Key Features of Helpshift
Embed support across mobile, web, console and XR devices via SDKs, web chat and messaging channels so no customer falls through the cracks. :contentReference[oaicite:5]{index=5}
Automatic self-help via knowledge base suggestions, intent recognition and chatbots that either resolve queries or hand off to humans, driving down ticket volume and boosting CSAT.
Agents get full context of user/device, routing and priority mechanisms, human-handoff, collaboration tools and AI-augmented workflows to improve productivity.
Track chatbot effectiveness, agent metrics, resolution times and support workflows through dashboards and data-driven insights to continuously optimise operations.
Enterprise-grade architecture supporting encryption (AES-256, TLS 1.2), data-residency, SOC2/ISO compliance, and elastic infrastructure to handle billions of conversations.
Pre-built SDKs for mobile & web, REST APIs, webhooks and integrations with CRM/back-end systems to tailor support workflows and data flows.