About Level AI
What is Level AI?
Level AI is an AI-powered platform designed for contact centers to capture and analyze conversations across voice and chat channels. It provides actionable insights through AI-driven analytics, automated coaching, and real-time agent assistance. Level AI leverages speech recognition, natural language processing, and machine learning to evaluate interactions, detect compliance issues, identify revenue opportunities, and improve customer satisfaction. The platform enables businesses to scale customer experience improvements, optimize agent performance, and gain deep insights into customer behavior and sentiment.
How to use Level AI?
To use Level AI, you can access their platform through their website. You'll need to sign up for an account and obtain API keys. The platform documentation provides details on how to make requests and integrate the models into your applications.
What Are the Key Features of Level AI?