About LivePerson, Inc.
What is LivePerson, Inc.?
LivePerson, Inc. (founded in 1995) is a global technology company that develops enterprise-grade conversational commerce and AI software. Through its flagship platform, the Conversational Cloud®, LivePerson enables brands to engage consumers via web chat, mobile messaging, social, SMS and voice - integrating AI bots, human agents, and backend systems to scale personalized conversations. The platform supports intent recognition, automation of customer interactions, agent assist tools, conversational analytics, and seamless integration with enterprise systems. LivePerson serves a wide range of industries including retail, financial services, travel, healthcare, telecommunications and automotive. With more than a billion conversations every month and over 18,000 brand customers globally, LivePerson helps companies reduce costs, accelerate agent productivity, improve customer satisfaction and monetize conversational channels.}
Key Features of LivePerson, Inc.
A unified cloud-based platform for conversational AI, bots, messaging and voice engagement across digital channels. :contentReference[oaicite:6]{index=6}
Technology to automatically understand customer intent in real time and route or automate accordingly. :contentReference[oaicite:7]{index=7}
Tools that empower human agents with AI-driven suggestions, workflows and side-by-side bots to boost efficiency and satisfaction. :contentReference[oaicite:8]{index=8}
Support for messaging channels (SMS, WhatsApp, Apple Messages, etc.) and voice, allowing consumers to engage via preferred channels. :contentReference[oaicite:9]{index=9}
Analytics and insights from conversation data to optimize performance, routes, automation and customer experience. :contentReference[oaicite:10]{index=10}
APIs, SDKs and low-code/no-code frameworks for custom integrations with CRM, backend systems, third-party bots and own LLMs. :contentReference[oaicite:11]{index=11}