About Olark
What is Olark?
Olark is designed for businesses that need a straightforward and easy-to-use live chat solution. It enables real-time conversations with customers, provides chat transcripts for better insights, and integrates with CRM and help desk tools. Olark also includes automation features like pre-chat surveys, offline messaging, and chat routing. Its focus on simplicity makes it ideal for small businesses and teams that want to improve customer engagement without complex setups.
How to use Olark?
To start with Olark:
- Visit olark.com and sign up.
- Install the chat widget on your website with a small code snippet.
- Set up surveys and automation rules to capture customer info.
- Integrate with your CRM or help desk for seamless support.
- Train your team with transcripts and insights from past conversations.
What Are the Key Features of Olark?
Live Chat
Engage customers in real time with an easy-to-use chat widget.
Chat Transcripts
Keep records of past conversations for insights and training.
Pre-Chat & Post-Chat Surveys
Collect customer info before or after chats.
Automation Rules
Set up simple automations for routing and responses.
Offline Messaging
Capture leads and questions when your team is offline.
Integrations
Connect Olark with CRMs, help desks, and analytics tools.
How Are Businesses Actually Using Olark?
Olark Integrations
What You Need to Know About Olark?
Is Olark easy to set up?+
Yes, Olark can be installed on your website with a simple script and configured in minutes.
Does Olark offer chat transcripts?+
Yes, all conversations are stored as transcripts for future reference.
Can Olark integrate with CRMs?+
Yes, Olark integrates with tools like Salesforce, HubSpot, and Zendesk.
Is Olark good for small businesses?+
Yes, Olark is designed to be affordable and easy to use for small teams.