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Freshdesk AI

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Deliver smarter support with AI-powered automation

AI-enhanced customer support platform for modern businesses

Combining AI and human expertise to deliver top-quality customer experience

There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.

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Deepdesk

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Contact Center AI, unburdening your customer service, one model at a time

At Deepdesk we develop AI technology that is not aimed at replacing people, but aiding them. Our technology makes jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource. By presenting the most relevant information to the agent for the questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one. Using real-time analysis paired with customer satisfaction data, our AI learns which responses at which time lead to the most positive customer outcome and uses this information to continually train our AI in real-time. This means more happy customers, and higher customer satisfaction scores. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention. Deepdesk technology is based on our proprietary unsupervised machine learning engine. Autocomplete technology is expected to respond in real time, so we developed an ensemble algorithm that combines a number of technologies and AI models to provide suggestions in under 100ms. Deepdesk’s unique approach also always ensures relevant content with automatically and frequently updating models, using recent conversation data.

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Mark Prompt

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AI for customer support

AI for customer support (YC W24)

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Sigmamind

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We help e-commerce brands automate their customer support

Sigma AI provides an AI platform to automate customer support for your e-commerce store. It integrates with your Shopify store and helpdesk software to help you automatically resolve customer tickets by replying to customers, tagging tickets, and closing them.

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Yuma AI

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Automating ecommerce customer service

Yuma is using the latest AI breakthrough to automate customer service for large Shopify merchants. We provide Auto-Pilot agents that can fully resolve and handle support tickets, including confirming or taking actions in external services, enabling true automation.

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Assembled WFM

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AI and human agents for end-to-end customer support

Assembled delivers a unified platform for customer support, blending AI agents across chat, email, and voice with powerful tools for human agents. It enables companies to automate and scale support while maintaining high-quality service and empowering teams to do their best work. Assembled centralizes all channels, support operations, and analytics into one platform for efficient, end-to-end customer service.

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Fin

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AI agent for 24/7 customer support automation

Fin is an AI agent designed to resolve customer support tickets autonomously, offering 24/7 service across every channel and integrating with leading helpdesks. Fin is enterprise-grade, supporting deep context from connected apps, routing complex queries to humans, and optimizing performance with built-in analytics. The platform aims to reduce support costs, improve response times, and elevate customer experiences for businesses of all sizes.

Build AI agents in minutes to automate workflows, save time, and grow your business.

Lindy AI is a no-code platform that enables users to create custom AI agents to automate business workflows and personal tasks. With integrations to 234+ apps including Gmail, HubSpot, and Slack, Lindy helps businesses build intelligent automations using natural language commands.

Digital workers delivering human results for sales, RevOps, and go-to-market teams.

11x AI creates autonomous digital workers that replace traditional software with AI employees. Their flagship workers Alice (AI SDR) and Julian (AI Phone Agent) operate 24/7 to automate sales processes, lead generation, and customer conversations at superhuman scale.