About Encore AI
Encore AI analyzes customer interactions such as calls, emails, messages, and CRM data to find what top performers do, then trains AI voice agents to follow those playbooks. It mainly serves enterprise financial institutions.
What is Encore AI?
What is Encore AI?
Encore AI, formerly known as Insait IO, builds AI agents that learn from a company's own customer interactions. The platform analyzes calls, emails, messages, and CRM data to identify the sales and support techniques that work best, then trains AI voice agents to replicate those playbooks. The agents can talk to customers directly or assist human employees.
Its website frames the goal as AI that "engages, performs, and converts like your best people." Instead of starting from a generic script, the system is grounded in what has already worked inside the business.
Most of Encore's customers are financial institutions. According to TechCrunch, the company has more than 40 enterprise customers globally, and annual recurring revenue grew 5x in the 18 months after its seed round.
Encore AI was founded in 2022 and is led by CEO Dvir Ginzburg. In July 2026 it raised a $30 million Series A led by Team8, with Planven, Lukatz, Garage, and participating banks and insurers.
Pros
- Learns playbooks from real customer interactions
- Agents can engage customers directly or assist employees
- Draws on calls, emails, messages, and CRM data
- Traction with more than 40 enterprise customers
Cons
- Focused mainly on financial institutions
- Public pricing is not listed
- Requires access to historical interaction data to be most useful
How to Use Encore AI
- 1Connect data sources
Link call recordings, email, messaging, and CRM data.
- 2Analyze interactions
Let the platform identify the techniques top performers use.
- 3Train agents
Build AI voice agents based on the discovered playbooks.
- 4Deploy
Use agents with customers directly or as assistants to your team.