About Cardina (formerly Cohere Assist)
What is Cardina (formerly Cohere Assist)?
Cardina (formerly known as Cohere Assist) is an AI-driven customer support platform designed to enhance the efficiency and effectiveness of support teams. By leveraging real-time screen sharing and cobrowsing capabilities, agents can visually guide customers through complex issues without requiring any downloads or installations. The platform also utilizes AI to learn from previous support interactions, enabling it to draft ready-to-send replies that align with a company's brand voice and tone. This combination of visual assistance and AI-driven suggestions helps reduce resolution times, improve customer satisfaction, and boost overall support team performance.
How to use Cardina (formerly Cohere Assist)?
To get started with Cardina:
- Visit https://cardina.com/ and sign up for an account.
- Integrate Cardina into your existing support platform.
- Train the AI by importing previous support tickets.
- Start assisting customers with live cobrowsing and AI-suggested responses.
What Are the Key Features of Cardina (formerly Cohere Assist)?
How Are Businesses Actually Using Cardina (formerly Cohere Assist)?
- •Providing real-time visual assistance to customers facing technical issues.
- •Reducing resolution times by guiding users through complex processes.
- •Training new support agents using recorded sessions.
- •Enhancing customer satisfaction with personalized support interactions.
- •Automating response drafting to maintain consistent communication.
