About Cardina (formerly Cohere Assist)
What is Cardina (formerly Cohere Assist)?
Cardina (formerly known as Cohere Assist) is an AI-driven customer support platform designed to enhance the efficiency and effectiveness of support teams. By leveraging real-time screen sharing and cobrowsing capabilities, agents can visually guide customers through complex issues without requiring any downloads or installations. The platform also utilizes AI to learn from previous support interactions, enabling it to draft ready-to-send replies that align with a company's brand voice and tone. This combination of visual assistance and AI-driven suggestions helps reduce resolution times, improve customer satisfaction, and boost overall support team performance.
Key Features of Cardina (formerly Cohere Assist)
Allows agents to view and interact with a customer's screen in real-time without any downloads.
Generates draft replies based on previous support tickets, matching the brand's tone and style.
Enables agents to draw and highlight areas on the customer's screen to guide them effectively.
Records support sessions for quality assurance and training purposes, with sensitive data masking.
Easily integrates into existing support workflows and platforms without disrupting current processes.
Use Cases
- Providing real-time visual assistance to customers facing technical issues.
- Reducing resolution times by guiding users through complex processes.
- Training new support agents using recorded sessions.
- Enhancing customer satisfaction with personalized support interactions.
- Automating response drafting to maintain consistent communication.