About Cardina (formerly Cohere Assist)
What is Cardina (formerly Cohere Assist)?
Cardina (formerly known as Cohere Assist) is an AI-driven customer support platform designed to enhance the efficiency and effectiveness of support teams. By leveraging real-time screen sharing and cobrowsing capabilities, agents can visually guide customers through complex issues without requiring any downloads or installations. The platform also utilizes AI to learn from previous support interactions, enabling it to draft ready-to-send replies that align with a company's brand voice and tone. This combination of visual assistance and AI-driven suggestions helps reduce resolution times, improve customer satisfaction, and boost overall support team performance.
How to use Cardina (formerly Cohere Assist)?
To get started with Cardina:
- Visit https://cardina.com/ and sign up for an account.
- Integrate Cardina into your existing support platform.
- Train the AI by importing previous support tickets.
- Start assisting customers with live cobrowsing and AI-suggested responses.
What Are the Key Features of Cardina (formerly Cohere Assist)?
Live Cobrowsing
Allows agents to view and interact with a customer's screen in real-time without any downloads.
AI-Suggested Responses
Generates draft replies based on previous support tickets, matching the brand's tone and style.
Screen Annotation
Enables agents to draw and highlight areas on the customer's screen to guide them effectively.
Session Recording
Records support sessions for quality assurance and training purposes, with sensitive data masking.
Seamless Integration
Easily integrates into existing support workflows and platforms without disrupting current processes.
Real-World Use Cases of Cardina (formerly Cohere Assist)
Frequently Asked Questions About Cardina (formerly Cohere Assist)
Is any software installation required for customers?+
No, customers can share their screens with agents without downloading any software.
How does Cardina ensure data privacy during sessions?+
Cardina masks sensitive data during session recordings to maintain customer privacy.
Can Cardina integrate with our existing support tools?+
Yes, Cardina is designed to seamlessly integrate into existing support workflows and platforms.
How does the AI learn to draft responses?+
The AI analyzes previous support tickets to understand the brand's tone and style, enabling it to draft consistent replies.
Is there a trial version available?+
Yes, interested users can sign up for a free trial on the Cardina website.
