About Tidio
What is Tidio?
Tidio offers a complete suite of tools for modern customer support, combining live chat with AI bots and automated workflows. Its intuitive dashboard allows teams to manage all customer conversations from one place—email, chat, Messenger, and Instagram. With its AI-powered Lyro chatbot, Tidio helps businesses respond to customer queries instantly and reduce support workload.
How to use Tidio?
To get started with Tidio:
- Visit tidio.com
- Sign up with your email or Google account
- Choose your channels (Live chat, Instagram, Messenger, Email)
- Customize your chatbot and automation flows
- Add the widget to your site and start chatting
What Are the Key Features of Tidio?
AI Chatbot (Lyro)
Automatically handles customer questions using conversational AI trained on your FAQs.
Live Chat
Engage website visitors in real-time with customizable live chat widgets.
Multichannel Support
Manage chats across Messenger, Instagram, and email in a unified inbox.
Automation Workflows
Create trigger-based automations for lead generation, support, and sales follow-ups.
Visitor Tracking
See live visitor actions and proactively start chats to increase engagement.
Integrations
Easily connect with platforms like Shopify, WordPress, Zapier, HubSpot, and more.
Real-World Use Cases of Tidio
Tidio Integrations
Frequently Asked Questions About Tidio
Is Tidio free?+
Tidio offers a free plan with essential features. Advanced tools like AI chatbots and automation require a paid plan.
Does Tidio support multiple languages?+
The dashboard supports many languages, but the AI chatbot (Lyro) currently works only in English.
Can I integrate Tidio with Shopify or WordPress?+
Yes, Tidio offers direct plugins for Shopify and WordPress for quick integration.
What is Lyro?+
Lyro is Tidio's conversational AI chatbot that answers customer questions using your business data.
Do I need coding skills to use Tidio?+
No, Tidio is beginner-friendly and doesn't require any coding knowledge to set up.
