About Sendbird
What is Sendbird?
Sendbird powers scalable, secure, in-app messaging and AI-powered customer service across billions of interactions monthly. Its platform includes feature-rich chat APIs with UIKit for UI components, advanced moderation, analytics, and messaging workflows. The addition of omnichannel AI agents enables proactive, seamless customer engagement across mobile, web, SMS, email, and social channels—all managed from one hub while maintaining continuity and unified insights.
How to use Sendbird?
- Sign up on Sendbird's website and explore free trial options. 2. Choose the chat API or AI agent platform. 3. For chat: use Sendbird SDKs with UIKit to embed rich chat features. 4. For AI support: configure AI agents for omnichannel conversations via the AI agent builder. 5. Monitor and optimize using analytics dashboard. 6. Integrate with your CRM or systems via webhooks and APIs.
What Are the Key Features of Sendbird?
Full-Stack Real-Time Messaging
Moderation & Safety Tools
Analytics & Integration
Enterprise-Grade Security & Compliance
Global & Scalable Infrastructure
Omnichannel AI Agents
How Are Businesses Actually Using Sendbird?
- •Embed real-time chat (1:1, group, supergroup) in apps or websites.
- •Moderate communities and filter harmful content seamlessly.
- •Deploy AI agents that proactively engage users across channels.
- •Monitor conversation metrics and export analytics for insights.
- •Scale communications globally with robust enterprise infrastructure.
Sendbird Integrations
Chatbot interfaces
Webhooks
CRM/Support tools via API
