Sendbird

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Tidio

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All-in-one customer support with live chat, AI, and automation.

Tidio is a customer service platform that combines live chat, AI-powered chatbots, and automation to help businesses offer instant and effective support. It's simple to set up and works across web, mobile, and messenger platforms.

Custom AI chatbots with hybrid automation and live support

FastBots.ai is a UK-based SaaS platform that enables businesses to create intelligent, customizable AI chatbots for websites, social media, and messaging apps. It combines AI automation with live human support to enhance customer interactions.

Empower support agents with AI-driven screen sharing and real-time assistance.

Cardina is an AI-powered customer support tool that enables agents to visually guide users through issues via live screen sharing, cobrowsing, and AI-suggested responses.

AI-powered sales and support chatbots to boost conversions and customer satisfaction.

SaleWhale offers AI-driven chatbots designed to enhance sales and customer support by providing real-time assistance, personalized recommendations, and seamless integrations.

Automate user interviews and gather actionable insights with AI.

RhetorAI is an AI-powered tool that automates user interviews, helping businesses collect customer feedback and insights to achieve product-market fit faster.

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Freshdesk AI

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Deliver smarter support with AI-powered automation

AI-enhanced customer support platform for modern businesses

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ChatGPT

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AI assistant for conversations and tasks

ChatGPT is an AI chatbot that can help with writing, coding, math, and general questions through natural conversation.

Combining AI and human expertise to deliver top-quality customer experience

There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.

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Deepdesk

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Contact Center AI, unburdening your customer service, one model at a time

At Deepdesk we develop AI technology that is not aimed at replacing people, but aiding them. Our technology makes jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource. By presenting the most relevant information to the agent for the questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one. Using real-time analysis paired with customer satisfaction data, our AI learns which responses at which time lead to the most positive customer outcome and uses this information to continually train our AI in real-time. This means more happy customers, and higher customer satisfaction scores. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention. Deepdesk technology is based on our proprietary unsupervised machine learning engine. Autocomplete technology is expected to respond in real time, so we developed an ensemble algorithm that combines a number of technologies and AI models to provide suggestions in under 100ms. Deepdesk’s unique approach also always ensures relevant content with automatically and frequently updating models, using recent conversation data.

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Mark Prompt

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AI for customer support

AI for customer support (YC W24)