About Sendbird
What is Sendbird?
Sendbird powers scalable, secure, in-app messaging and AI-powered customer service across billions of interactions monthly. Its platform includes feature-rich chat APIs with UIKit for UI components, advanced moderation, analytics, and messaging workflows. The addition of omnichannel AI agents enables proactive, seamless customer engagement across mobile, web, SMS, email, and social channels—all managed from one hub while maintaining continuity and unified insights.
How to use Sendbird?
- Sign up on Sendbird's website and explore free trial options. 2. Choose the chat API or AI agent platform. 3. For chat: use Sendbird SDKs with UIKit to embed rich chat features. 4. For AI support: configure AI agents for omnichannel conversations via the AI agent builder. 5. Monitor and optimize using analytics dashboard. 6. Integrate with your CRM or systems via webhooks and APIs.
What Are the Key Features of Sendbird?
Supports private and group chat, supergroups, media messaging, scheduled messages, polls, rich message templates, push notifications, reactions, threading, search, and translation.
Includes moderation dashboard, profanity and URL filtering, image moderation, user blocking/ban/mute, smart throttling, spam protection, freeze channels, and reporting.
Offers analytics dashboard, message/channel/user export, platform APIs, chatbots, and webhook integrations.
TLS v1.3, AES256 encryption, IP whitelisting, SOC 2, ISO 27001, GDPR, HIPAA compliance, and 99.9% uptime.
Supports over 6 billion users and 7+ billion messages per month with multi-region hosting, private instances, and low-latency performance.
Proactive, unified AI agents that handle conversations seamlessly across channels like chat, email, SMS, and social media. Capable of continuous context, handoff, and automation.
How Are Businesses Actually Using Sendbird?
- •Embed real-time chat (1:1, group, supergroup) in apps or websites.
- •Moderate communities and filter harmful content seamlessly.
- •Deploy AI agents that proactively engage users across channels.
- •Monitor conversation metrics and export analytics for insights.
- •Scale communications globally with robust enterprise infrastructure.
Sendbird Integrations
Sendbird supports integration with Chatbot interfaces, Webhooks, CRM/Support tools via API.
