About Gorgias AI Agent
What is Gorgias AI Agent?
Gorgias AI Agent integrates with e-commerce platforms to automate customer support and sales workflows. It learns from your store data, help center, internal documentation, and macros to provide accurate and personalized responses. The agent can perform real-time actions like canceling orders, editing subscriptions, processing returns, issuing refunds, and recommending products. It adapts to your brand's tone, includes guardrails for safety and escalation, and provides QA insights so teams can review responses and improve future performance. It uses multiple language models and follows strict privacy standards with zero data retention.
Key Features of Gorgias AI Agent
Automatically determines ticket intent, urgency, and whether it should resolve or escalate.
Generates empathetic replies in your brand's tone with customizable style guidelines.
Executes real support actions like canceling orders, modifying subscriptions, handling returns, and issuing refunds.
Engages shoppers with personalized product recommendations and dynamic offers to boost conversions.
Does not store customer data after resolving requests, ensuring strict privacy.
Provides insights into how responses were generated and allows teams to submit feedback for training.
Automates repetitive requests with customizable flows for FAQs, shipping, returns, and more.
Uses store data, help center articles, macros, and custom guidance to generate accurate responses.
Combines outputs from multiple large language models to deliver high-quality answers.
Allows brands to define cases the AI should avoid and escalate directly to human support.