Gorgias AI Agent

Autonomous AI assistant built for e-commerce support and sales.

Gorgias AI Agent is a conversational AI designed specifically for e-commerce brands. It can handle customer support tickets, manage orders, issue refunds, and more — all in your brand voice and based on your store data.

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About Gorgias AI Agent

What is Gorgias AI Agent?

Gorgias AI Agent integrates with e-commerce platforms to automate customer support and sales workflows. It learns from your store data, help center, internal documentation, and macros to provide accurate and personalized responses. The agent can perform real-time actions like canceling orders, editing subscriptions, processing returns, issuing refunds, and recommending products. It adapts to your brand's tone, includes guardrails for safety and escalation, and provides QA insights so teams can review responses and improve future performance. It uses multiple language models and follows strict privacy standards with zero data retention.

How to use Gorgias AI Agent?

To use Gorgias AI Agent, you can access their platform through their website. You'll need to sign up for an account and obtain API keys. The platform documentation provides details on how to make requests and integrate the models into your applications.

What Are the Key Features of Gorgias AI Agent?

Contextual Triage

Brand-Aware Responses

Order Management Actions

Shopper Engagement & Upsell

Zero Data Retention

Feedback Loop & QA

Flows & Automation

Data-Driven Context

Multi-Model Intelligence

Exclusion & Handover Control

View all Gorgias AI Agent features →

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What You Need to Know About Gorgias AI Agent?

Frequently asked questions and answers about Gorgias AI Agent

Who's Gorgias for?+

Whether you're scaling fast or leading the pack, if you're focused on driving sales, automating support, and building loyal customers at scale, Gorgias is for you.

What are the different products available?+

Gorgias offers a customer experience platform for support and marketing through two complementary products: Helpdesk and AI Agent.

What is Helpdesk?+

Helpdesk is your all-in-one support hub designed specifically for ecommerce and Shopify. It unifies every customer channel and provides your team with the tools to deliver fast, reliable, and personalized support.

What is AI Agent?+

AI Agent is your always-on ecommerce expert — resolving support questions instantly, converting shoppers with personalized chat, and automating actions like returns, order tracking, and more. All without a human in the loop.

Can someone give me a demo of Gorgias?+

Absolutely. Our team can walk you through how Gorgias works, what AI Agent can do for your brand, and how to start seeing impact fast. Book a personalized demo whenever you're ready.

Still have questions about Gorgias AI Agent?

Can't find the answer you're looking for? Visit their official website or contact their support team.