About Kore.ai
What is Kore.ai?
Kore.ai delivers a unified, flexible platform designed for enterprises to transform customer service, internal workstreams and business operations with intelligent AI agents. The platform offers a no-code/low-code development environment, multi-engine natural language understanding (combining fundamental meaning, machine learning and knowledge-graph approaches) and an enterprise-grade architecture supporting security, governance, compliance and hybrid or cloud deployment. :contentReference[oaicite:1]{index=1} With omnichannel reach (30+ channels including voice, chat, mobile, web) and pre-built integrations, enterprises can rapidly deploy conversational solutions at scale. :contentReference[oaicite:2]{index=2} Advanced features include agent orchestration (multi-agent workflows), real-time analytics, observability, model-agnostic architecture (bring your own model/data/cloud), and enterprise-class administration/monitoring capabilities. :contentReference[oaicite:3]{index=3} The platform is used by hundreds of large enterprises globally and is recognised in industry analyst reports for its leadership in conversational AI. :contentReference[oaicite:4]{index=4}
How to use Kore.ai?
To get started with Kore.ai, visit their website and create an account. Once you're set up, explore features like No-code/Pro-code Bot Builder, Multi-engine Natural Language Understanding (NLU), Omnichannel & Multi-modal Deployment.
What Are the Key Features of Kore.ai?
Visual drag-and-drop dialog builder supports rapid creation of bots and virtual assistants without heavy coding, while offering pro-code extensions for developers.
Uses a combination of Fundamental Meaning (FM), Machine Learning (ML) and Knowledge Graph (KG) engines to provide robust intent recognition and conversational understanding even with limited training data.
Deploy assistants across 30+ channels (voice, chat, web, mobile apps, SMS, social) from a single platform.
Provides SOC-Type 1 certification, full audit logging, encryption, role-based access, and enterprise-admin tooling for large scale deployment.
Enables coordination of multiple specialized AI agents to handle complex workflows, process automation and enterprise-scale tasks.
Real-time monitoring, tracing and analytics of agent performance, workflow success rates, model usage, and conversational KPIs.
Supports any AI model (commercial, open-source, fine-tuned), any cloud (AWS, Azure, Google) and connects to any enterprise data source, giving maximum flexibility and avoiding vendor lock-in.