About ManyChat
What is ManyChat?
ManyChat, founded in 2016, is designed for creators, agencies and brands to build meaningful conversational experiences on social and messaging platforms. With a drag-and-drop Flow Builder, pre-built templates and multi-channel messaging support, ManyChat allows users to automate lead generation, customer support, e-commerce flows, and subscriber nurturing across Instagram, WhatsApp, Messenger, SMS and email. Integrated features include audience tagging, broadcasting campaigns, commerce actions (like product cards, checkout links), human handoff, and developer APIs and webhooks for advanced workflows. The platform is trusted by over one million brands in more than 170 countries.
Key Features of ManyChat
A visual drag-and-drop builder lets you create conversation flows, triggers, delays, actions and branching without writing code.
Supports Instagram, Facebook Messenger, WhatsApp, Telegram, SMS and email channels to reach customers wherever they are.
Tag and segment subscribers based on behaviour, custom fields and events to send targeted messages and trigger workflows.
Send product cards, cart reminders, checkout links and integrate with e-commerce platforms to drive sales through conversational flows.
Automatically hand conversations from bots to human agents when needed and centralize live chat across messaging channels.
Access developer APIs, webhooks, and native integrations (like Shopify, Zapier, Google Sheets) to extend automation and sync with other systems.